Introduction

At Zamurd Couture, we are committed to providing you with high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we are here to help. Please review our Refund and Returns Policy to understand your options.

Returns

You have [30] days from the date of purchase to return an item. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In the original packaging with all tags and labels attached.
  • Accompanied by the receipt or proof of purchase.

Non-Returnable Items

Certain items are non-returnable, including:

  • Custom-made or personalized items.
  • Items purchased on sale or with a discount.
  • Gift cards.

How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [your email address] with your order number and reason for the return.
  2. Receive Authorization: We will review your request and, if approved, provide you with a return authorization and instructions.
  3. Ship the Item: Pack the item securely and ship it to the address provided. You are responsible for the shipping costs for returning the item.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [10] business days.

Late or Missing Refunds

If you haven’t received your refund yet, please:

  • Check your bank account again.
  • Contact your credit card company; it may take some time before your refund is officially posted.
  • Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at [your email address].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [your email address] with your order number and details of the defect or damage.

Shipping Returns

To return your product, you should mail it to:

Zamurd Couture
[Your Return Address]

You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

Zamurd Couture
Email: info@zamurdcouture.com
Phone: +92 328 7018819

Thank you for shopping with Zamurd Couture. We value your satisfaction and are here to assist you with any concerns.